Returns and Exchanges
Welcome to the Welove Creations Returns & Exchanges Hub! Enjoy a hassle-free shopping experience with our 30-day return policy. You can return your item for any reason within 30 days of receipt—even if it has been used.
Tips and Tricks Before Returning
Before initiating a return, please watch our quick how-to video. With a few fitting and usage tips, you may be able to resolve the issue and enjoy your Welove earplugs more comfortably.
Preventing Fallout Issues
Tip: Proper insertion is crucial for a secure fit.
Action: Insert your earplugs with a slight twist to ensure they are snug. Try different angles to find the most secure fit.
Ensuring Product Functionality
Tip: Correct insertion is essential for optimal performance.
Action:
- Hold the earplug by the circular part and insert it straight into your ear canal.
- Rotate the ear hook so it fits snugly into the concha of your ear.
- Make sure the earplugs sit securely in your ears.
A proper seal ensures they function most effectively.
Understanding Internal Noise Effects
Tip: Learn about typical internal sound perception that new users may experience.
Action: It's normal to hear your own voice or internal sounds more loudly—this indicates a proper seal. The sensation typically becomes less noticeable over time.
Comfort Concerns
Tip: Use the right ear tip size and ensure proper insertion for the best comfort.
Action:
- Gently twist and insert your Welove Earplugs until they sit comfortably in your ears.
- If you feel discomfort, try switching to a smaller or larger ear tip included in your package.
- Experiment with different sizes, angles, and depths to find the most comfortable fit.
Ensuring Proper Ear Tip Attachment
Tip: A secure attachment is key to both comfort and performance.
Action: When swapping out your ear tips, follow these steps to ensure a snug fit:
- Gently remove the current ear tip by pulling it off the earplug.
- Hold the new ear tip between your thumb and index finger.
- Align it with the earplug stem, then push and twist until it fits securely. (Tip: If you're having trouble, flip the ear tip inside out, push it onto the earplug, and then fold it back into place. )
- Check the fit in your ear to ensure comfort and stability.
Return Policy
Welove Creations strives to provide our customers with the high-quality earplugs that meet their expectations for comfort and hearing protection. We understand that sometimes a product may not meet your needs or expectations, and we want to make the return process as smooth as possible.
30-Day Return Policy:
You have 30 days after receiving your item to request a return—even if you've used them!
Eligibility for Returns:
To be eligible for a return, the earplug must be in its original condition with all parts complete.
How to Initiate a Return:
Contact our customer service team at hello@welovecreations.com. Please provide your order number and a brief explanation of the return reason or how we can improve.
Return Shipping:
Customers are responsible for return shipping costs unless the return is due to our error or the item is defective or incorrect.
Delays caused by customs clearance are not considered valid reasons for return.
If your order has already shipped and the return is not due to our error, the original shipping cost will not be refunded, and return shipping remains the customer’s responsibility.
If your item is damaged, defective, or you received the wrong variant, we will cover the return shipping cost. Please contact us within 14 days of receiving your order.
If your item is damaged, defective, or the wrong variant, we’ll cover return shipping. Please contact us within 14 days of receipt.
Refund Process:
Once we receive and inspect your item, we’ll notify you of approval/rejection.
If approved, your refund will be issued to your original payment method within 7 business days. Additional time may be needed depending on your bank.
Exchanges:
Want a different variant? Let us know during return initiation. Exchange depends on availability.
Non-Returnable Items:
Customized or personalized earplugs are not returnable.
Defective or Damaged Items:
If you receive a defective or damaged item, contact us immediately. We’ll provide return instructions and issue a refund or replacement.
Order Cancellation Policy:
Orders can be canceled within 12 hours of purchase. Contact our team for assistance.
Contact Us:
Email: hello@welovecreations.com